This Privacy Policy is formulated and promulgated by Infinite Heights & Consultancy ("we", "our", "us", "the Company"). This Policy is applicable to all visitors, users, and others who access or use the Company's website at realitymastery.io ("Website").

INTRODUCTION

1.1 Objective and Scope At Infinite Heights & Consultancy, the privacy and security of our clients and visitors are of paramount importance. This Privacy Policy ("Policy") details the principles, methods, and practices we employ concerning the collection, usage, and disclosure of information about identifiable individuals ("Personal Data") that is obtained through our Website. The Policy is aligned with the requirements set forth under the Data Protection Act 2018 and the General Data Protection Regulation (GDPR) (EU) 2016/679, as applicable within the United Kingdom.

1.2 Acceptance of Policy By accessing, browsing, or using our Website, engaging in our services, or interacting with us through electronic means, you hereby acknowledge that you have read, understood, and agreed to this Policy and the processing of your Personal Data as detailed herein. If you disagree with any part of this Policy, you should cease using our Website and our services immediately.

INFORMATION COLLECTION

2.1 Types of Information Collected When you interact with us through our Website, we may collect two types of information:

2.1.1 Personal Information: This pertains to identifiable information that you voluntarily provide when making an enquiry, registering on our Website, purchasing our coaching and healing packages, or while communicating with us. Examples include but are not limited to your name, email address, contact number, and payment details.

2.1.2 Non-Personal Information: This pertains to generic information which does not identify you personally but is derived from your interaction with our Website. Examples include your browser type, operating system, IP address, and the pages you visit on our Website.

2.2 Methods of Collection We employ various methods for collecting information:

2.2.1 Direct Interaction: This includes information that you provide by filling in forms on our Website, by corresponding with us via email, phone, or otherwise.

2.2.2 Automated Technologies: As you navigate through our Website, we may use automated technologies like cookies (please refer to the "Cookies and Tracking Technologies" section for further details) to collect certain information about your equipment, browsing actions, and patterns.

2.3 Purpose of Collection The primary reason for collecting your Personal Data is to:

2.3.1 Offer a tailored and efficient experience on our Website.

2.3.2 Process your orders and manage your account.

2.3.3 Provide you with information and services that you request from us.

2.3.4 Communicate with you regarding our services, events, and promotions, subject to your preferences.

2.3.5 Enhance, modify, or otherwise improve our services and communications for the benefit of our users.

The subsequent sections of this Policy will provide greater detail regarding how we use and share the information we collect.

USE OF INFORMATION

3.1 General Purpose

3.1.1 Your Personal Data and other related information, which is collected by Infinite Heights & Consultancy via the Website or through direct interactions, will be used predominantly to fulfill the purposes for which you provided it. This might include processing your requests, transactions, or registrations, answering questions, and managing our administrative and internal business needs.

3.1.2 Additionally, we might utilize the information to inform you about changes to our services, Website, and other products, and to ensure the content from our Website is presented in the most effective manner for you and your device.

3.2 Data Analysis and Website Enhancement

3.2.1 The Non-Personal Information, which cannot be used to personally identify an individual, may be employed to analyse trends, administer the Website, and gather broad demographic information for aggregate use. This helps in improving our Website's architecture and offering a more tailored and user-friendly navigation experience.

3.2.2 We may analyze information from cookies (subject to your consent) to carry out a review of our Website's performance, enhance our content and layouts, and assess our marketing efforts.

3.3 Marketing and Promotions

3.3.1 Subject to your explicit consent, and in accordance with applicable data protection laws, we may use your Personal Data to notify you about our services that may be of interest to you and to provide you with promotional materials about Infinite Heights & Consultancy.

3.3.2 Should you decide at any time that you no longer wish to receive marketing communications from us, please follow the unsubscribe instructions provided in any of the communications or get in touch with us directly at contact@realitymastery.io.

3.4 Legal Basis for Processing

3.4.1 The processing of Personal Data is generally based on the necessity for the performance of a contract to which you are a party, or in order to take steps at your request prior to entering into a contract. In some instances, we may rely on your express consent as the legal basis for processing or where such processing is in our legitimate interests and not overridden by your data protection interests.

DISCLOSURE OF INFORMATION

4.1 Internal Sharing

4.1.1 Infinite Heights & Consultancy will ensure that access to your Personal Data is restricted to individuals within our organization who require this data to serve you better and are bound by duty of confidentiality.

4.2 Third-Party Service Providers

4.2.1 We may collaborate with external third parties to help us operate our business and the Website or manage activities on our behalf, such as payment processing or sending out newsletters. We may share your information with these third parties for those limited purposes, provided that you have granted us the requisite permission.

4.2.2 We ensure that these third-party service providers are contractually obligated to maintain the confidentiality of the Personal Data shared and to use such information only for the services they provide on our behalf.

4.3 Regulatory and Legal Obligations

4.3.1 We may disclose Personal Data when mandated by law, in response to a legal process, in the defence of legal claims, or when necessary to protect our rights, property or safety, and that of our clients or the public. Such disclosure might be necessary to comply with a legal obligation, for the performance of a public interest task, or to protect vital interests.

4.4 Business Transfers

4.4.1 In the event that Infinite Heights & Consultancy, or substantially all of its assets, is acquired by a third party, user information would likely form one of the transferred assets. In such a case, you acknowledge that such transfers may occur and that any acquirer may continue to process your Personal Data as set forth in this Policy.

INTERNATIONAL TRANSFERS

5.1 Nature of International Data Transfers

5.1.1 Infinite Heights & Consultancy is based in the United Kingdom, but in order to provide our services and to operate our Website effectively, it might be necessary to transfer Personal Data to locations outside the European Economic Area (EEA). The laws in these countries may differ from the stringent standards of data protection upheld within the EEA.

5.1.2 The transfer of data may be executed for the purposes of storage, maintenance, or when specific services or tasks are delegated to third-party service providers outside the EEA.

5.2 Safeguarding Measures

5.2.1 When transferring Personal Data outside the EEA, Infinite Heights & Consultancy is committed to ensuring a similar degree of protection is afforded to the data. We ensure at least one of the following safeguards is implemented:

5.2.1.1 Standard Contractual Clauses: We may employ specific contracts approved by the European Commission which grant Personal Data the same protection it has in Europe.

5.2.1.2 Data Transfer Agreements: Where we collaborate with third parties based in countries that have not been deemed to provide an adequate level of protection by the European Commission, we may use specific data transfer agreements to ensure the security and confidentiality of the transferred data.

5.2.1.3 Binding Corporate Rules: For transfers within the corporate group, we may employ binding corporate rules; a set of Personal Data protection policies, which provide adequate safeguards on data protection.

5.3 Consent and Compliance

5.3.1 By availing of our services, you understand and consent to the transfer of your Personal Data to countries outside the EEA. You acknowledge that these countries may have different, and potentially less stringent, data protection regulations. Infinite Heights & Consultancy, however, will always strive to handle your data with the same security measures and safeguards as it would within the EEA.

COOKIES AND TRACKING TECHNOLOGIES

6.1 Definition and Function

6.1.1 Cookies are small files that a site or its service provider transfers to your computer's hard drive through your web browser, permitting the site's or service provider's systems to recognize your browser and capture and remember specific information.

6.1.2 Infinite Heights & Consultancy uses cookies to help us understand your preferences based on previous or current site activity, which allows us to offer improved services, compile aggregate data on site traffic and interaction, and enhance user experiences.

6.2 Types of Cookies

6.2.1 Session Cookies: These are temporary and are erased when you close your browser. They allow the Website to link your actions during that particular session.

6.2.2 Persistent Cookies: These are stored on your hard drive until they expire or are deleted by you. They are used to collect identifying information about the user, such as browsing behavior's or user preferences.

6.2.3 Third-party Cookies: These are set by third parties, like Google, and are used for things like tracking visits or for serving ads based on a user's visit to the Website.

6.3 Managing Cookies

6.3.1 You have the right to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. However, it may prevent you from taking full advantage of the Website.

6.3.2 To find out more about managing and deleting cookies, you can refer to your browser's help section or visit www.aboutcookies.org.

6.4 Other Tracking Technologies

6.4.1 Apart from cookies, we may also use web beacons, pixel tags, and other tracking technologies on our Website to collect information about your browsing activities. These technologies help us understand user behavior's, measure the effectiveness of our Website and services, and tailor content relevant to specific user preferences.

CHILDREN'S PRIVACY

7.1 Age Restrictions

7.1.1 Infinite Heights & Consultancy is committed to safeguarding the privacy of children and young individuals. Our Website, services, and content are not structured to attract those under 18 years of age. Consequently, we do not intentionally gather Personal Data from individuals below the age of 18.

7.1.2 If we become aware that we have collected Personal Data from a child under the age of 18 without verification of parental consent, we will promptly take steps to remove that data from our servers. If any guardian or parent believes that their child has provided us with Personal Data without their consent, they are encouraged to contact us immediately.

7.2 Parental Controls and Permissions

7.2.1 We urge parents and guardians to be active in monitoring their children's online activities. There are numerous tools available from third-party providers that help ensure children do not access content that may not be suitable for their age group.

7.2.2 Parents and guardians who have concerns regarding their children's or wards' access or usage of our Website or services should get in touch with us at contact@realitymastery.io. We will work diligently to address and remedy such concerns.

7.3 Data Rights for Children

7.3.1 If, at any point, a child under the age of 18 has submitted Personal Data to us and would like this information removed, they are encouraged to inform us. We will undertake the necessary measures to ensure the data is deleted from our systems and confirm the same.

SECURITY MEASURES

8.1 Commitment to Data Security

8.1.1 Recognizing the importance of your data's security, Infinite Heights & Consultancy employs a comprehensive suite of technical and organizational measures to protect your Personal Data against unauthorized access, accidental loss, disclosure, or destruction.

8.1.2 These measures include but are not limited to: encryption, secure servers, firewall protections, stringent access controls, and regular reviews of our data collection, storage, and processing practices.

8.2 Employee Training and Responsibilities

8.2.1 Our employees and contractors who access Personal Data are subject to strict contractual confidentiality obligations. Those found to be in violation of these obligations may be subject to disciplinary actions, including termination.

8.2.2 Continuous training programmed are provided to our employees to ensure they remain informed about our privacy and security policies.

8.3 Incident Response

8.3.1 In the unfortunate event of a data breach or security incident, we have a detailed response plan in place. This includes promptly notifying the affected individuals and relevant authorities, as required by applicable law, so timely and appropriate actions can be taken.

8.3.2 We remain committed to rectifying any breach swiftly and will take necessary steps to prevent future breaches by analysing the root cause and making requisite changes to our security infrastructure.

8.4 Limitations and User Responsibility

8.4.1 While we make every effort to ensure the security of Personal Data on our systems, no security measures are entirely infallible. Therefore, we cannot guarantee absolute security.

8.4.2 It remains the user's responsibility to ensure the devices they use to access our Website and services are protected, including employing updated antivirus software, secure networks, strong passwords, and avoiding suspicious email communications.

DATA RETENTION

9.1 Duration of Retention

9.1.1 Infinite Heights & Consultancy commits to retaining your Personal Data only for as long as is necessary to fulfil the purposes for which it was collected, including for the service provision, legal, accounting, or reporting requirements.

9.1.2 To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the Personal Data, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process it, and whether we can achieve those purposes through other means, alongside applicable legal requirements.

9.2 Criteria for Data Deletion

9.2.1 Data that is no longer necessary in relation to the purposes for which it was collected will be deleted or anonymised, which means the data will be irreversibly changed so that you cannot be identified from it. This procedure is in accordance with our data retention and deletion policies.

9.2.2 In some circumstances, for example, for research or statistical purposes, we may anonymise your Personal Data (so that it can no longer be associated with you) rather than delete it.

9.3 User-Requested Deletion

9.3.1 At any time, you have the right to request the deletion of your Personal Data. Upon such a request, we will take reasonable measures to delete your data unless there is a compelling reason for its continued processing, such as a legal obligation that requires us to retain the information.

9.3.2 To make a request for deletion, please reach out to us using the contact details provided in this Privacy Policy.

YOUR RIGHTS AND CHOICES

10.1 Rights Pertaining to Personal Data

10.1.1 Under certain circumstances and as prescribed by law, you have the following rights concerning your Personal Data:

10.1.1.1 Right to Access: The right to request copies of your Personal Data. We may charge a nominal fee for this service if your request is manifestly unfounded, repetitive, or excessive.

10.1.1.2 Right to Rectification: The right to request corrections of any inaccurate or incomplete data we hold about you.

10.1.1.3 Right to Erasure: As stated above, you can request the deletion of your data.

10.1.1.4 Right to Object to Processing: If we are relying on a legitimate interest (or that of a third party) and you feel it impacts your fundamental rights and freedoms.

10.1.1.5 Right to Data Portability: This allows you to request the transfer of your Personal Data to you or a third party in a structured, commonly used, machine-readable format.

10.1.1.6 Right to Withdraw Consent: Where we are relying on consent to process your Personal Data, you have the right to withdraw that consent.

10.2 Limitation & Exceptions

10.2.1 Please note that exercising these rights may be subject to certain exemptions under the law. We will notify you of any refusals and the reasons behind them. You

may then have the right to challenge our decision.

10.3 Exercising Your Rights

10.3.1 To exercise any of the rights mentioned above, please contact us using the contact information stated in this Privacy Policy. For security reasons, we may request specific information from you to help us confirm your identity and ensure your right to access your Personal Data.

THIRD-PARTY LINKS AND SERVICES

11.1 Presence of External Links

11.1.1 From time to time, the Website of Infinite Heights & Consultancy, realitymastery.io, may contain links to third-party websites, products, or services which are not owned or controlled by us. Such external links are provided merely for the convenience of our users and do not constitute an endorsement or recommendation of the content, products, or services found on these sites.

11.2 No Control Over Third-Party Websites

11.2.1 Infinite Heights & Consultancy has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services. By using our Website, you acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such third-party websites or services.

11.3 Protection of Your Data on Third-Party Sites

11.3.1 When you leave our Website, we encourage you to read the privacy policy or statement of each and every website you visit to understand how they might use or disclose your Personal Data. Our Privacy Policy applies solely to Personal Data that is acquired on our Website or through our services.

11.4 Engagements with Third-Party Services

11.4.1 Some features of our services may be dependent on third-party platforms, such as payment processors, scheduling tools, or web hosting services. The collection, use, and sharing of your data by these third-party providers are guided by their respective privacy policies, which we recommend you review before engaging with these platforms.

CHANGES TO PRIVACY POLICY

12.1 Policy Revision & Updates

12.1.1 As part of our commitment to the protection of user data and compliance with applicable data protection laws, Infinite Heights & Consultancy may need to revise

its Privacy Policy periodically. When we make material changes to this Privacy Policy, we will notify users through our Website or other communication channels.

12.2 Availability of Updated Policy

12.2.1 The most recent version of our Privacy Policy will always be accessible on realitymastery.io, and the date of the latest revision will be clearly stated at the beginning of the Privacy Policy.

12.3 Your Responsibility

12.3.1 Your continued use of our services after the changes have been made and communicated denotes your acceptance of the updated Privacy Policy. It is your responsibility to periodically review our Privacy Policy to stay informed about our practices related to the protection of your Personal Data.

12.4 Queries about Policy Changes

12.4.1 If you have questions or concerns about any changes made to our Privacy Policy, we encourage you to contact us directly at contact@realitymastery.io.

COMPLIANCE WITH SPECIFIC LAWS AND REGULATIONS

13.1 Compliance with UK Data Protection Laws

13.1.1 Infinite Heights & Consultancy is fully committed to complying with the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR) in its collection, holding, and processing of personal data.

13.1.2 We ensure that our practices, policies, and procedures align with the principles set out in these regulations, safeguarding the rights and freedoms of individuals, and ensuring the lawful, fair, and transparent treatment of personal data.

13.2 International Standards and Obligations

13.2.1 Although based in the UK, we understand the global nature of online services. Thus, we aim to adhere to international standards and legal obligations concerning data protection and privacy, even when not strictly bound by them. This commitment ensures consistency and robust protection for all our clients, regardless of their geographical location.

13.3 Rights under UK GDPR

13.3.1 As per the UK GDPR, users have various rights, including the right to access, rectify, and delete their personal data. Additionally, users have the right to object to certain processing activities and, where we've requested and received your consent to process data, the right to withdraw this consent at any time.

13.3.2 Infinite Heights & Consultancy ensures that mechanisms are in place to enable users to exercise these rights efficiently and without undue delay.

13.4 Reporting and Accountability

13.4.1 We have internal procedures to detect, report, and investigate personal data breaches. In the event of a breach, we will notify the appropriate regulatory body and, if necessary, the affected individuals, in line with our legal obligations.

13.4.2 Infinite Heights & Consultancy maintains records of processing activities to demonstrate compliance with its obligations under data protection laws. These records are available for inspection by the relevant supervisory authority upon request.

CONTACT INFORMATION

14.1 Direct Communications

14.1.1 For any questions, concerns, or feedback regarding this Privacy Policy, or if you wish to exercise any of your rights related to your personal data, you can contact us directly using the details below:

Email: contact@realitymastery.io

14.2 Address for Written Communications

14.2.1 Users who wish to communicate through written letters can send their communications to our registered address, which will be provided upon request via email.

14.3 Response Timeframe

14.3.1 Infinite Heights & Consultancy is dedicated to maintaining open channels of communication with its users. We aim to respond to all inquiries, feedback, or concerns within a reasonable timeframe, typically within 30 days, in accordance with UK GDPR requirements.

14.4 Alternative Dispute Resolution

14.4.1 In the event of a dispute related to data protection matters, users are encouraged to first contact us directly to seek a resolution. However, they also have the right to lodge a complaint with the UK's data protection supervisory authority, the Information Commissioner's Office (ICO).